Privacy Policy

Commitment to Privacy

Your Privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on Vanguard Hearing Aids home page and at every point where personally identifiable information may be requested.

This notice applies to all information collected from or submitted to vanguardheraingaids.com and other landing pages (collectively, the “Web Sites”) that direct customers to http://www.vanguardhearingaids.com, collectively operated by Vanguard Hearing Aids, Inc. (“Vanguard Hearing Aids”).

Vanguard Hearing Aids respects your privacy and is committed to protecting the Personal Information that you share with us. We want you to understand what information we collect from you and how this information is used and protected. This Privacy Policy discloses the privacy practices of vanguardhearingaids.com. This website may contain links to other web sites operated by third parties.

Vanguard Hearing Aids is not responsible for the privacy practices or policies of such third party web sites and this Notice does not apply to those web sites.

Administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

Vanguard Hearing Aids is not responsible for the privacy practices or policies of such third party web sites and this Notice does not apply to those web sites.

Administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed. 

Application of This Notice

This Notice applies only to the information collected by this website. It does not apply to information collected by Vanguard Hearing Aids in any other way, including offline.

“Personal information” means information that may be used to identify an individual, such as a first and last name or an email address. By using this website or by calling Vanguard Hearing Aids, you may provide us with your Personal Information to purchase our products or to register to receive information about our products and services, and to contact you.

When you use our website, we also automatically log your internet protocol address (“IP Address”), which is part of your online address. We may use your IP Address to help diagnose problems with our server and to administer and maintain the website.

Vanguard Hearing Aids shall not disclose any Personal Information it gathers from you to third parties except in the following situations:

  1. To comply with any governmental regulations and/or laws or any court orders.
  2. To protect personal safety, the public, or our website.
  3. To provide the product or service you have requested.
  4. When we want to keep you up to date on the latest news and trends, special offers or other information we think you’d like to hear about from Vanguard Hearing Aids alone.
  5. To third parties that provide Vanguard Hearing Aids with technology, services and/or content for the operation and maintenance of the business.
  6. We may from time to time contract with third party vendors to serve ads to our customers on our behalf across the internet or to send direct to customers whom we think may be interested in our products or services. To do this, the vendors will collect anonymous information about your visits to our website and your interaction with our products and services. This anonymous information is collected through the use of a cookie or pixel tag- industry standard technology used by most major websites. They may also pool the anonymous information that they collect with our sources of information not collected during your visit to our website, which may include your name and mailing address, for purposes of determining whether you might be interested in receiving direct mail. If you do not wish for cookies or pixel tags to be placed on your computer most commercially available web browsers permit you to prevent that from taking place. To opt-out of receiving our direct mail you may send us an email at support@vanguardhearingaids.com.

Vanguard Hearing Aids cares about the safety of children. Our website is only offered to those of age 18 and over. We do not knowingly solicit or collect information from any individuals under the age of 18. Whenever children use their computers, parents should supervise their activities, especially use of the Internet, email, and other online services.

This website is owned and operated by Vanguard Hearing Aids for the purpose of communicating with Vanguard Hearing Aids’s current and potential customers.

Vanguard Hearing Aids may modify this Privacy Policy at any time by posting a revised version of this Privacy Policy, or by taking this Privacy Policy down. Review this Privacy Policy every time you use these Sites as they are binding upon you and may have changed since your last visit. If any changes are made to this Privacy Policy, such changes will only be applied prospectively and will apply to all users. 

Privacy Policy App

This Privacy Policy was last modified on 17 Dec 2021.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS MOBILE APPLICATION.

The Vanguard Hearing Aids mobile application (the “App”) has been created by Vanguard Hearing Aids to provide you with the possibility of controlling and personalizing your hearing experience directly from your mobile device. This Privacy Policy describes how we use, share, and protect information that we collect from you through the App. By using the App, you agree to be bound by this Privacy Policy and our Terms of Use Agreement.

This Privacy Policy is separate and distinct from and not affected in any way by the Privacy Policy that governs use of the Vanguard Hearing Aids website presented above.

1. Privacy Policy Updates

We may need to update this Privacy Policy from time to time. If so, we will post our updated Privacy Policy on this page. If we make material changes to this Privacy Policy that affect our collection, use, or sharing of your Personal Information (defined below), we will indicate this when we publish our revised policy. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.

We encourage you to check this page frequently for any changes to our Privacy Policy. Your continued use of the App and/or continued provision of Personal Information to us will constitute your acceptance of such change and will be subject to the terms of the then-current Privacy Policy.

2. Information That We Collect and Use

a. Information You Provide Us
While using our App, you will be required to provide us with your email address and password so that you can create an account. We may use your email address to respond to your requests or help us get the information or services you requested.

b. Data From Individual Use of the App
In order to provide you with the best possible customer service, we may collect and use information from your use of the App under your username (email address), including your hearing profile, your hearing aid settings, your interactions with the App, device type information (such as the type of mobile device and mobile operating system), technical log information (including details of how the App is used, internet protocol, and device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL), and other similar data. This information will allow us to assist you if you call or email us with questions or request assistance with your product. This information will be tied to your email address/account, and therefore may be connected with your name and other information in our systems via your device purchase record. If you purchased your device from a reseller or dealer, that reseller or dealer may be given access to such data and your user history for use in customer service.

c. App Analytics
To help us provide you with an improved Vanguard Hearing Aids App experience we are interested in basic information about how you use the App. When sharing information with us on how you use the App features, we can learn about the capability of the App and how we can improve and enhance future updates and product releases. Our mission is to employ the user behavior insights to further develop the user experience of our future mobile applications. We monitor App usage and analyze aggregate demographic and interest data of our visitors. While some mobile applications use these tools to serve advertisements, Vanguard Hearing Aids App only uses them to analyze data. Vanguard Hearing Aids App collects information by analyzing how the application features are used in general. This could be information about how extensively a feature is used and when the feature is typically activated.

Vanguard Hearing Aids collects the following type of information:

– Application feature information. We may collect information about the services in use and how they are being used. In practice this could be information about features that are used, how often they are used and for how long time they are being used.

– Location information. When the location-enabled service is in use, we may collect information that show the locations, down to the city level, where the application is being used. The App does not track any more specific user GPS location. Location information will not be collected if the location tracking setting is disabled on the mobile device’s settings. Note that the App will not function unless location tracking setting is enabled on the mobile device’s settings.

We do not associate any of this App Analytics data we collect with you as an identifiable individual.

3. Children’s Privacy

We restrict the use of our services to individuals age 18 and above. We do not knowingly collect, maintain, or use personal information from children under the age of 18. If Vanguard Hearing Aids becomes aware that such data has been inadvertently collected, we will delete such data and will terminate the account if the person is under 18.

4. Deletion of Your Personal Information

We use reasonable efforts to delete your information from our systems within a reasonable time after your request to do so. We may retain some or all of such information to the extent required by law or as we deem necessary to protect our rights.

5. How We Disclose Your Information

We may disclose your information to those employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide services available on the App, and (ii) that have agreed not to disclose it to others. These organizations include, but are not necessarily limited to, SC Industries Inc., Vanguard Hearing Aids, the reseller or dealer from which you purchased your device, and third party companies that may be contracted by Vanguard Hearing Aids or the other organizations for customer support of devices. By using the App, you consent to the transfer of such information to such persons.

We may share aggregated information publicly and with companies, organizations or individuals outside of Vanguard Hearing Aids or with our partners, which could be publishers, advertisers or connected sites. For example, we may share information publicly to display trends about the general use of our applications. Although aggregate information does not identify users personally, there is a risk that third parties who receive such data from us may use it to re-identify specific users. We require third parties with whom we share aggregate information to agree that they will not attempt to re-identify such information to any particular individual.

We will not otherwise sell or transfer your information to any company or organization without your permission. However, we may transfer your information to a successor entity upon a merger, sale, consolidation, or other corporate reorganization to which Vanguard Hearing Aids is a party.

Finally, we will disclose your information (i) when we reasonably believe we are required to do so by law, regulation, or other government authority or when we deem it appropriate or necessary to provide such information to law enforcement authorities; (ii) to enforce our Terms of Use; (iii) to protect and defend the rights or property of Vanguard Hearing Aids; or (iv) to protect the safety of our employees, agents, or users of the App.

You can stop all collection of information by the App easily by uninstalling the App. You may use the standard uninstall processes available as part of your mobile device or via the mobile application marketplace or network.

6. Do Not Track Signals and Similar Mechanisms

Vanguard Hearing Aids does not track visitors to our App across third-party websites for the purpose of providing targeted advertising. Some web browsers may transmit “do-not-track” signals to Apps with which the browser communicates. Our App does not currently respond to these “do-not-track” signals.

7. Your California Privacy Rights

If you are a California resident, you may ask us for a notice identifying the categories of personal customer information that we share with our affiliates and/or third parties for marketing purposes and to refrain from sharing your personal information with certain of these entities for their marketing purposes. Please tell us your preference by contacting us at the following address: Vanguard Hearing Aids. In your request, please specify that you want a “Vanguard Hearing Aids Corporation California Privacy Rights Notice.” Please allow 30 days for a response.

8. Security of Your Information

We are committed to protecting our users’ information. While we take reasonable data protection precautions, no security measures are completely effective, and we do not guarantee the security of user information at any time. We will not be liable for any breach of the security measures on the App or any loss, misuse, or alteration of information resulting therefrom or from communications through the Internet.

9. Contacting Vanguard Hearing Aids

If you have any questions about either the website or mobile app Privacy Policy please contact Vanguard Hearing Aids’s customer service department at support@vanguardhearingaids.com or by mailing a letter to:

Vanguard Hearing Aids, Inc.